Who we are

TalentMinded is Canada’s first subscription-based Talent Acquisition-as-a-Service company, partnering with organizations across North America and Europe to build smarter hiring strategies and deliver exceptional recruitment outcomes. We operate as an embedded extension of our clients’ teams, helping them solve complex hiring challenges, strengthen their employer brand, and build teams that drive meaningful impact.

Our mission is simple: make hiring awesome for everyone.

Who we need

Reporting to the CSO, we are hiring a Team Lead, Operations to help ensure the systems, tools, and operational processes that support our business run smoothly and continue to evolve as we grow. As our new Team Lead, Operations, you will sit at the centre of our operations, supporting the internal infrastructure that enables our team to deliver exceptional recruitment solutions to our clients. You will oversee operational workflows, coordinate our technology stack and security practices, and support the systems and tools that power our delivery teams.

Working with, and within, a small team, you will help implement process improvements, support the rollout and/or optimization of new tools, and ensure operational initiatives move forward across the business. This is a role for someone who enjoys bringing structure to how teams work, improving processes through automation, and taking ownership of the operational systems that keep a growing company running effectively.

This is an existing vacancy working remotely within Canada in the Eastern timezone.

What’s in it for you

Ownership and autonomy. You will take ownership of the operational backbone of TalentMinded. From improving workflows and implementing new tools to strengthening how we manage systems, technology, and security, you will have the autonomy to evolve the processes that support our growing business.

Experiment, improve, and scale. We believe in continuously improving how we work. You will have the opportunity to explore automation, test new technologies, and refine processes as we grow. At the same time, we value thoughtful change - if something is working well, we focus on building around it rather than fixing what is not broken.

Meaningful impact on a growing business. This is an opportunity to help shape how TalentMinded operates. Your work will influence how our team collaborates, how we support our clients, and how we scale our services while maintaining the high standards that define our brand.

What you will do:

• Lead operational infrastructure and internal systems. You will oversee the systems, documentation, and workflows that support TalentMinded’s business and delivery model. You will ensure processes remain organized, efficient, and scalable as we grow, while maintaining strong operational standards across our tools, systems, and internal practices.
• Support and strengthen our recruitment delivery model. You will develop a strong understanding of how TalentMinded delivers recruitment services and ensure our operational processes and tools support exceptional client and candidate experiences. You will play a key role in launching new client engagements and will work directly with clients to establish effective delivery processes and operational workflows.
• Own and evolve our technology stack. You will manage the tools that power our business - both those used for recruitment and those supporting our internal operations. You will identify opportunities to improve how these tools are used, introduce automation where it makes sense, and support the rollout and adoption of new technologies.
• Drive operational improvements and special projects. You will identify opportunities to streamline workflows, improve documentation, and enhance how work moves through the organization. You will lead operational initiatives and special projects, including coordinating client reviews and supporting internal reporting and process improvements.
• Lead and support the operations team. You will guide a small team responsible for operational coordination, implementation support, and internal initiatives. You will set clear expectations, support development, and foster a collaborative and inclusive environment while ensuring larger operational initiatives continue to move forward.

What you bring:

• Operations experience in a growing environment. You have experience supporting or managing operations in a professional services, consulting, recruitment, or similar environment. You understand how strong operational systems, documentation, and workflows enable teams to deliver consistent, high-quality work.
• Strong communication skills and comfort working with clients. You are a clear and thoughtful communicator who is comfortable working directly with clients when needed. You can explain processes, ask the right questions, and collaborate with both internal teams and external partners to ensure delivery runs smoothly.
• Comfort with technology, automation, and evolving tools. You enjoy working with systems and are comfortable learning new technology quickly. You are open to exploring automation, AI-enabled tools, and new ways of working that improve efficiency and outcomes.
• Adaptability and curiosity. You are not afraid to figure things out as you go. Whether launching a new client, adopting new technology, or working within a client’s systems, you approach new situations with curiousity, problem-solving, and a willingness to learn.
• A process improvement mindset. You naturally look for ways to improve how work gets done. You are open to experimenting with new ideas and tools, while also recognizing when something is working well and should simply be strengthened rather than changed.
• Leadership and collaboration skills. You have experience guiding or supporting others and enjoy helping teams succeed. You lead with empathy, accountability, and clarity while fostering a collaborative and inclusive working environment.

Why you may (or may not) like working here:

• We are fully remote. We work remotely with core hours, and that will not change. This allows flexibility for both our team and our clients across time zones.
• Our values guide how we work. Our mission and values shape our culture and how we collaborate with each other and our clients. We call our values “The B’s”: Be an Ally. Be Awesome. Be Memorable. Be Empowered. Be a Thought Leader.
• We are a small team that works closely together. Everyone contributes to making the business run smoothly, supports one another, and steps in where needed. Roles are defined, but collaboration and shared ownership are part of how we work and that won’t change.
• Strategy and execution go hand in hand. This role balances thinking about how things should work with making sure things actually happen. You will help shape processes and systems while also rolling up your sleeves to ensure they are implemented and used effectively.
• You will often be figuring things out as you go. We have strong processes and documentation, but they reflect the clients and situations we are working with today. Each new client can introduce new tools, workflows, or expectations. This role sits at the centre of helping the team get up to speed and establishing how we will operate going forward.
• You will become the internal expert on many things. From new tools to client processes, you will often be the person who dives in first, learns how something works, and helps the rest of the team adopt it. That means being comfortable touching things you may not have worked with before.
• You will work directly with clients. This role is not purely internal. You will engage with clients when launching new partnerships, updating delivery processes, or implementing new systems that support our recruitment delivery model.
• We are data-driven. Data plays an important role in how we understand progress and improve outcomes for our clients. This role leads the operational team that supports reporting and insights, so comfort with data and structured thinking is important.
• Process matters. But so does momentum. We value strong documentation and clear workflows. At the same time, recruitment moves quickly, and sometimes the right answer is simply to move forward and make things happen while refining the process along the way.
• We all love recruitment here - the highs and lows! We work with hiring managers and teams who are often short staffed and need help quickly. Priorities shift, timelines change, and each search brings new challenges. Being comfortable with that pace, and helping teams navigate it is part of the work.

Compensation

As recruiters, we believe compensation transparency is important. While we do not publish salary ranges publicly, we prioritize open conversations about compensation early in the interview process to ensure alignment.

Apply now.

At TalentMinded, we recognize that not everyone takes the same path when it comes to building their skills; we value diverse skills, approaches, education, and experience. If you feel you meet 70% of the qualifications and are excited about helping us achieve our mission, take a chance and express your interest by applying now.

What you can expect from our hiring process:

1. A virtual interview with the Director, Client Delivery to discuss your experience and interest in the role. The conversation will be recorded using BrightHire, an AI-powered interview intelligence platform that helps us capture insights and ensure a fair and consistent evaluation process. More details will be shared when you are invited to interview.
2. A virtual interview with the CSO to discuss how you approach operational problem-solving, building and improving processes, and working with both internal teams and clients to implement and evolve delivery models.
3. A final virtual interview with the CEO to discuss your interest in joining TalentMinded and your professional goals. 

At TalentMinded, we're committed to diversity, equity, and inclusion. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the 2SLGBTQIA+ community, and other equity-seeking groups.

TalentMinded welcomes and encourages applications from people with disabilities. Please let us know what accommodations we can provide to empower you to participate in all aspects of the interview process. You can send your requests to [email protected].

#LI-Remote
#LI-DNI